Privacy Policy | Neylo

Scope and contact

This Privacy Policy explains how Neylo handles information when you use the Neylo app and related services. Neylo does not expose sign-up, email/password login, or a visible user profile.

For privacy questions or requests, contact Neylo at info@neylo.app.

Information we handle

Neylo creates and stores an anonymous installation identifier in native secure storage. When a backend API URL is configured, the app may send that identifier together with platform, derived country from locale, locale tag, app version, and operating system version to Neylo's backend.

Onboarding option selections, including photo contexts, gender selection, and use case, can be kept locally and sent to the backend after a successful bootstrap.

Photos and AI processing

Some editing features run on your device. When you choose an AI generation or cloud-assisted effect, Neylo may upload the main photo and up to two optional reference photos that you selected to Neylo's backend. The app normalizes selected images before upload when the feature requires it.

When a feature asks you to describe a result, Neylo may also send the ideas, meanings, style choices, symbols, or other instructions you provide. These inputs may be stored with the generation request and sent to the AI image-generation provider together with server-created instructions.

Neylo's backend may store those images, combine them with server-created instructions, and send them to an AI image-generation provider to perform the feature you requested. The provider returns a generated image, which Neylo may download and store under its own protected storage so it can deliver the result, retry interrupted work, and avoid charging twice for the same operation.

Selected photos and generated results may reveal faces, appearance, body features, tattoos, surroundings, or other content in the image. Only upload content that you have the right and permission to use.

Product analytics, support, and purchases

Allowlisted product interactions, such as screen, tool, flow, paywall, generation, result, save, and share activity, may be recorded under the anonymous installation identifier. Product analytics does not receive uploaded photos, free-form generation instructions, or the free-form text of a support request.

Neylo uses Sentry to receive crash and diagnostic data needed to detect and troubleshoot application failures. This telemetry is configured without default personal information, is used for app functionality, and is not used for advertising or tracking.

If you contact support inside the app, Neylo stores the support category and message together with a request identifier, the anonymous user or installation identifier, and available locale, platform, app-version, and submission-time information so the request can be reviewed and answered.

Apple or Google processes store purchases. Neylo and RevenueCat may handle product identifiers, purchase or subscription status, entitlements, credit grants, restoration state, and transaction or reference information needed to verify access and prevent duplicate grants. Neylo does not receive payment-card details.

Why we use information

Neylo uses the information above to provide and secure the app, create and deliver requested images, manage credits and access, restore purchases, prevent duplicate charging and abuse, troubleshoot failures, maintain and improve product flows, and respond to support or privacy requests.

Advertising attribution and tracking choices

Neylo uses the Meta SDK to measure app installs, app activation, and successful paid checkouts associated with advertising. After RevenueCat completes a StoreKit checkout, Neylo may send the purchased product, currency, and localized gross transaction value to Meta through App Events and iOS Aggregated Event Measurement. Neylo does not send your selected photos, generation instructions, or support-message text to Meta for this purpose.

On iOS, Neylo asks for permission through Apple's App Tracking Transparency prompt. If you allow tracking, Meta and RevenueCat may process identifiers such as the advertising identifier and a Meta-generated anonymous app identifier to match installs and purchases with advertising. If you deny or restrict permission, Neylo does not enable advertiser-identifier collection; the app and purchasing features continue to work.

Service providers and recipients

Neylo uses service providers to operate the product: Apple App Store or Google Play for store purchases, RevenueCat for purchase, entitlement, and credit operations, Meta for advertising attribution and measurement, Sentry for crash and diagnostic reporting, hosting and database providers for Neylo's backend, and fal.ai as the current AI image-generation delivery provider for cloud-assisted image features.

These providers process only the information needed for their role and may process it in countries where their infrastructure or subprocessors operate. Their own terms and privacy practices also apply to their processing.

Storage, retention, and requests

Local application state, including the installation identifier, onboarding markers, and pending records, remains on your device in OS-protected app storage. Removing the app is governed by your device operating system.

Uploaded main and reference photos and generated results may remain in protected server storage while needed to complete and deliver the request, retry or reconcile interrupted processing, investigate failures, protect the service, and meet applicable obligations. There is currently no fixed automatic-deletion period promised for these server-side files.

Support requests, purchase and credit records, generation records and instructions, and allowlisted analytics may be retained for the purposes described here, security, fraud prevention, accounting, dispute handling, and applicable obligations. Removing the app does not by itself delete server-side records. You may request access, correction, or deletion by contacting info@neylo.app; Neylo may need information that reasonably verifies the request and may retain information where legally permitted or required.

Your choices and rights

Photo access is requested through the operating system when you choose a photo flow, and Neylo receives only the items you select through that flow. You can manage photo and tracking permissions through your device settings.

Depending on applicable law, you may have rights to request access, correction, deletion, restriction, or objection. Contact info@neylo.app to make a privacy request.

Changes to this policy

If Neylo makes a material change to this policy, the change will appear on this page with an updated effective date.